If your aerator is running louder than usual call your Jet service technician to schedule a routine maintenance visit. This could be a sign of early wear on the aerator brackets, causing excessive vibration that will reduce the life of your aerator. A service technician can fix or replace these brackets and clean debris that may have unbalanced the aerator reducing the noise and ensuring a longer life cycle from your aerator. If your system is new and you find the noise level is unpleasant Jet supplies an Aerator Silencer option that can be purchased from your local Jet distributor.

Yes. Our studies have found that the energy used from cycling a motor through hourly start up amperage spikes will use only slightly less energy than motors that operates continuously. After we weigh in the wear and tear on the bearings and switches caused by the constant starting and stopping, plus the damage from condensation on the motor from the perpetual heating and cooling process, it is actually more economical to let the aerator run continuously.

If you are leaving for a week or two on vacation we suggest that you leave your aerator running while you are away. Although there is no waste to treat, our studies have shown that during an idle period your tank will digest any available solids in effect cleaning your tank while you are away.

Jet recommends that your tank is air cleaned every year, and air cleaned and pumped every three years. However, just like a septic tank the frequency of pump outs depends on the amount you use your Jet system. For example, a family of five will need more frequent pump outs when compared to a tank servicing a single couple. Make sure you contact your Jet service provider before scheduling a pump out; your tank should be serviced before pumping to avoid damaging the BAT® media.

If you have an older Jet system that was installed with an aerator timer we do not suggest altering the time settings. If you feel you need to make an adjustment, contact your Jet service provider and they will diagnose your system to see if timer adjustments are warranted. Currently all new Jet systems are installed with continuous run aerators, the wear on the motor windings and bearing life due to condensation that occurs when cycling motors far outweighs the small cost savings in power usage when operating the aerator on a timer.

If your aerator alarm is on in your control panel try hitting the red reset button to see if the aerator starts running again. Don’t use the reset button more than one or two times because multiple “loaded” starts could damage your aerator. If your alarm sounds again after hitting the reset button call your Jet Service Provider immediately. After contacting your service provider you can try silencing the alarm by turning off the main breaker to the control panel in house’s breaker panel.

Jet aerators are exchanged for new aerators based on a pro-rated exchange rate depending on the age of the motor. The longer the motor has been in service the more the exchange rate will be, the shorter the service time the lower the cost.